Servicing Your Walk in Cooler

Like all equipment, refrigeration systems can malfunction. If that happens, we understand you need assistance quickly. We know it can be very stressful when your product is no longer staying cold! Who should you call first? Well, that depends…

If within initial 90 day labor period (factory installs only):

Your first call should be to SRC at our toll-free number: 800-521-0398. Our service department will determine if a service call is required and make the arrangements for you. If the failure is over the weekend or during a holiday and you can’t wait to contact us, you can call our installers directly. If the repair falls under our equipment warranty, you will be reimbursed for the straight-time service charges incurred. You will only be responsible for the premium overtime amounts. Make sure you call our service department to inform us of the problem when normal business hours resume.

Beyond the labor warranty period:

Since you will be responsible for the labor portion of the repair, you are free to call any service provider you would like (as well as the original installers). You can also call SRC’s service department and we will gladly coordinate the call for you. If the technician determines that a part or component is defective and you are still within the one-year parts warranty, please have them contact our service department for replacement parts. Compressor motors are covered for a five-year period. Once again, have your technician contact us for instructions.

If you are unsure about your current warranty coverage:

Please call SRC’s service department. We will be happy to pull your job file and explain your existing coverage.